How mediation works

Mediation requires that the two parties who can not reach accord, do agree one thing, and that is to appoint an outsider to help them resolve the matter.
The mediator is neutral, and works for both parties.
He or she makes no rulings or decisions, and is there to facilitate the informed and voluntary resolution of the dispute.
The parties agree to a meeting, which is guided by the mediator.
All matters are confidential and cannot be discussed outside the meeting, this can only be waived with the full agreement of those in dispute.
On successfully agreeing to a resolution, a simple agreement in plain English is signed by both parties.
This agreement is effectively a contract.

Most mediations take anywhere from 30 minutes to 2 hours, although there are exceptions.